The world around us has changed dramatically over the past two decades. Changes in demography, information and communication technology, geo-political boundaries, and political ideologies have compelled businesses to seek newer methods of doing business. Business models have changed. Globalisation has made it imperative for businesses to become acutely competitive, agile, and pro-active. Management of organisation has been compelled to adopt innovative approaches and strategies.
The uncertainty, ambiguity, complexity, and volatility obtaining in the environment that surrounds business demand a different approach to our conventional theories and practice of management.
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